Contact Us
Imperial Wins customer team is available to help with any questions, account-related issues, technical concerns or general feedback. If you need assistance with ID checks, deposits or withdrawals, or if you encounter a fault, our agents will outline the required steps and assist promptly. At ImperialWins we offer live chat and email support, plus telephone assistance during office hours, so you can pick the most convenient option for getting help. We handle enquiries confidentially and can advise on documents.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; account and technical issues) |
| General enquiries | [email protected] (general enquiries; expect reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries; UK manager) |
| Phone | +44 20 7946 2815 (Mon-Fri 09:00-18:00; call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 (support outside these hours by email only) |
Contact Us by Email
Email is the best way to contact Imperial Wins for detailed enquiries, account issues or requests that need attachments or verification documents. Please send messages to [email protected] with a clear subject line, your current contact details and any relevant account reference to avoid delays. We reply promptly but including full information speeds up resolution.
Send Us a Message
Response Time
Imperial Wins customer support aims to respond quickly. Most enquiries are answered within one business day, while more complex cases such as KYC checks or payment investigations may take longer depending on their nature and required checks. If your issue needs extra review we will keep you informed of progress. For faster help have your account details ready when contacting ImperialWins support.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help improve the site, we read every message and use it to refine features, fix issues and make the experience smoother. Send your thoughts via live chat or email to [email protected], and expect a considered reply; your input really helps us shape future updates.