Responsible Gambling

At Imperial Wins we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to be able to step back whenever they need to. This page explains the tools and support available to help you stay in control, what signs to look out for, and where to get professional help if gambling stops being fun.

Our player protection principles

We promote safer gambling by giving players clear information and practical controls. We encourage responsible play, fair communication and prompt responses when a player needs help. Our goal is to make it simple to set limits, take breaks and access support without unnecessary obstacles.

Activity-control tools

At ImperialWins you can manage your account activity with a range of built-in controls. These include deposit and betting limits, session reminders, time-outs and self-exclusion options. Controls are accessible from your account settings and can usually be adjusted immediately or after a short processing period.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are voluntary and can be increased or decreased through your account area, though some changes may be subject to a short cooling-off period to prevent impulsive increases.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These are separate from deposit limits and are designed to help manage overall spend. If you reach a loss limit, further play will be blocked until the next period or until you change the settings following any required delay.

Time limits and account breaks

Use session reminders and time limits to keep play within healthy bounds. You can set automatic session lengths and receive alerts when your session nears its limit. Temporary account breaks or time-outs are also available for players who need an immediate pause from gambling.

Self-exclusion

If you need to stop gambling for a longer period you can choose self-exclusion. This option can be applied via your account or by contacting support. Self-exclusion can be temporary or indefinite and includes blocking access to the account until the agreed period ends.

Signs of problematic behaviour

Look out for increased betting to chase losses, neglecting other responsibilities, borrowing money to play, or hiding activity from friends and family. If you notice these signs in yourself or someone you care about, consider activating limits or seeking professional advice.

Tips for maintaining control

Set realistic limits, stick to a budget, take regular breaks and avoid gambling when stressed or tired. Keep a record of time and money spent and use reality checks to stay aware of play patterns. Asking for help early is a strong and practical step.

Professional help and support organisations

If you need more help, contact recognised UK organisations such as GamCare, GambleAware, GAMSTOP or the National Gambling Helpline. These bodies offer confidential support, advice and self-exclusion tools. If you need to speak to us, please use live chat or the support section in your account for guidance and to arrange any limits or exclusions.