Terms and Conditions

These Terms and Conditions set out the rules that apply between us and you when you use the services provided by Imperial Wins. They explain our relationship, what we expect from account holders and the practical rules that govern play, promotions, deposits and withdrawals. By registering an account you accept these terms and any additional conditions that apply to specific features or promotions.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person unless we agree otherwise in writing. You must provide accurate personal information during registration and promptly update any changes. We may suspend or close accounts where information is false, where there is suspected fraud, or when account activity breaches these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction (minimum 18 in the UK) and have legal capacity to form a contract. Access may be restricted by geographic location; you must not attempt to circumvent location checks. We require verification of identity and address before certain transactions are processed. Document review may typically take up to 48 hours, subject to workload and complexity.

Acceptable platform use

Use of the platform must be lawful and honest. You must not use the site for money laundering, tax evasion, or any fraudulent activity. Abusive, harassing or offensive behaviour towards staff or other users is prohibited. Automated play, software bots and shared accounts are not allowed unless explicitly authorised. We reserve the right to limit, suspend or close accounts that breach acceptable use rules.

General bonus and promotion rules

Activation and eligibility

All promotions are subject to specific terms that appear with each offer. Eligibility, minimum deposits and activation steps will be displayed in the cashier. Promotions may be restricted by country, product or payment method.

Wagering and restrictions

Wagering requirements, contribution rates and expiry periods depend on the promotion. For example, some deposit bonuses use a 40x wagering model applied to bonus plus deposit, but exact values are shown on the applicable promotion terms. Game restrictions, maximum bet rules and excluded features may apply during bonus play.

Deposits and withdrawals

Available payment methods, limits and processing times are displayed in the cashier. Minimum deposit amounts will be shown at the point of payment and are commonly from around £10. Withdrawals are subject to verification checks and may be processed in instalments for large amounts. We may require proof of payment method and identity before completing a withdrawal. Processing times vary by method and provider.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If an issue cannot be resolved directly you may seek independent advice from a consumer advice organisation in your jurisdiction. Using our support channels does not remove your right to pursue other remedies available to you under law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated on the site and, where appropriate, by direct notice to affected users. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not agree with any change you should stop using the platform and close your account.

If you need help or have questions about these terms, contact our support team through the site. References to ImperialWins in other communications refer to the same operating service described here.