Privacy Statement

Welcome to the Privacy Policy for Imperial Wins. This page explains how we collect, use and protect the personal information you provide when you create an account, play games or contact our support. We take your privacy seriously and set out, in clear terms, what data we hold, why we hold it and how you can manage it.

Types of data we collect

We collect several categories of information necessary to run your account and provide services. This includes personal details you give us, technical data from your device and transactional records relating to deposits, withdrawals and play.

Personal data

Personal data covers information that identifies you directly or indirectly. Typical examples are your name, date of birth, address, email, telephone number and payment details. We also store identity documents when required for verification and anti-money laundering checks.

Technical data

Technical data is collected automatically when you use our site. This includes IP address, browser type and version, device identifiers, operating system, and pages visited. We use this data to maintain service stability, protect accounts and detect fraud.

Transactional data

Transactional data includes records of bets and game play, deposits and withdrawals, bonuses claimed and account balance history. We retain these records for operational purposes and to respond to account enquiries.

Use of information

We use your data to open and manage your account, process payments, verify identity, provide customer support and detect suspicious activity. We also use aggregate, anonymised data for analytics and service improvements. We do not sell your personal information to third parties.

Data protection practices

We maintain technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and contract partners who need the information to perform their duties. Where we work with third-party service providers, we ensure appropriate contractual protections are in place.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins and improve site functionality. Some cookies are essential for service delivery, while others are used for analytics and marketing. You can manage cookie preferences in your browser or via the cookie tool on our site.

User rights

You have rights to access, correct, object to or restrict processing of your personal data where applicable. You can request a copy of the personal information we hold about you, ask us to update inaccuracies or request deletion subject to legal and operational retention requirements.

Access, correction and deletion of data

To access, correct or request deletion of your data, contact our support team via the in-account help centre. We will respond to verifiable requests and explain any reasons where we cannot fully comply, such as where law or record-keeping obligations require continued retention.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention specialists and legal advisers where necessary to operate your account and comply with legal obligations. Third parties are contractually bound to protect your data and use it only for authorised purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When we make important changes we will notify logged-in users. If you have questions about privacy or how ImperialWins handles your data, please contact our support team through your account.